Covid-19

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Introduction/ dwell Statement

US and the world are currently dealing with the Covid-19 pandemic, and we know this is a period of worry and uncertainty for our residents, staff, and their families.

At dwell Student Living (“dwell”), the safety and wellbeing of our residents and staff remain our highest priority and we stay committed to provide you with a safe and secure living environment.

Precautionary measures have been implemented across all our properties to keep our residents and staff safe and healthy. We have also established systems, processes and facilities to mitigate the potential risks as we safeguard our dwell community against the Covid-19.

We are working hard and doing everything we can to ensure we provide the best support we can, as the situation continues to evolve.

These measures are based on the latest advice from the relevant authorities. Please refer to details below for more information.

What is coronavirus (Covid-19)?

Covid-19 is an infectious disease caused by a newly discovered coronavirus and can affect your lungs and airways.

The main common symptoms include:

  • fever
  • tiredness
  • dry cough

Other symptoms include:

  • shortness of breath
  • aches and pains
  • sore throat
  • and very few people will report diarrhoea, nausea or a runny nose

For the latest information on coronavirus and its symptoms, visit the WHO website https://www.who.int/emergencies/diseases/novel-coronavirus-2019.

1. Measures We Have In Place

dwell USA has a full time, dedicated team in place, overseeing the situation. The dwell team has been monitoring the national and international situation around Covid-19 carefully. We have been implementing the latest guidance by the relevant health authorities since the start of this outbreak.

We want to ensure that everyone has the practical advice and assistance they need, to do what’s right, and also feel fully supported by the dwell team.

Please be aware that, as our teams work hard on this, there may be a delay in, or reduction to, the other services we are able to provide. We thank you for your understanding and patience at this time.

  • Personal protection equipment (PPE) stock are being constantly monitored and HQ support provided to supply items which are out of stock in the country.
  • Posters are placed in common areas to educate the residents on personal hygiene/social distancing.
  • Letters to residents: Updates are given to residents on the situation, based on each state’s advisory of the site.
  • All site tours have been suspended, only offering virtual tours
  • Closure of communal areas in accordance to government’s advisories, certain Resi-Life events have also been suspended.
  • All gyms are closed, other communal areas remain open.
  • Split team arrangement implemented for all sites (all states in which we have presence in have advised against community interaction):
    • College and Crown, dwell The Towers on State, dwell The Statesider, dwell Tenn Street, dwell Stadium View – are all under “Shelter in Place” – whereby all staff are working from home, with only maintenance and 1 office staff on site for emergency cases.
    • Offices are closed to visitors and residents, residents can only contact staff member.
    • Only dwell Logan Square – reduced operating hours for office, and all non-front line staff are working from home. Any emergency maintenance requests still being answered to.

2. What Actions Should Our Residents Be Taking?

Every one of us needs to take responsibility for our own health and hygiene.

In line with advice from the authorities, we also strongly encourage you to do the following:

  • If you have an immune system condition or respiratory illness that might leave you vulnerable, please notify a member of the team immediately.
  • Avoid all social gatherings – this means you should not spend time in common areas.
  • Wash your hands regularly using soap and hot water for at least 20 seconds, especially after sneezing or blowing your nose.
  • Cover your mouth and nose with a tissue or sleeve when you cough or sneeze and wash your hands afterwards.
  • Bin any used tissues immediately.
  • Try not to touch your eyes, nose and mouth with unwashed hands.
  • Do not share items that come into contact with your mouth.
  • Check that your contact phone number is up to date in our records so we can contact you if we need to.

Where can I find more information?

We turn to the following sites and organisations for guidance and advice: